Terms and Conditions

These conditions govern your access to and use of the Spreadex Casino website, your player account, games, promotions, and related services. By registering, logging in, depositing, or otherwise using the platform, you agree to these terms and the policies they reference. This page explains the key rules, rights, and responsibilities that apply when you use the site.

Note: Spreadex’s casino product is no longer operational. The casino section has been discontinued and casino games, bonuses, and related services are not currently available. This page sets out the standard platform rules that applied while the casino was active and the rules that govern any account-related matters still managed via this site.

Who may use the platform

The casino is intended for adults only. You must be at least the legal gambling age in the jurisdiction where you are located to use any gambling services. It is your responsibility to ensure online gambling is lawful where you are located before registering or playing.

Access may be restricted in certain locations. The operator may refuse or limit access to the site and services in specific countries or regions in line with licensing and regulatory obligations.

Creating and maintaining your account

When you register an account, you must provide accurate, current, and complete information. Accounts must be registered in your own name. You may only create and use the number of accounts permitted by the operator. Providing false information or creating multiple accounts without permission may lead to account restrictions or closure.

We may require you to verify details associated with your account. Keeping your contact and personal information up to date helps prevent delays with deposits, withdrawals, and identity checks.

Identity checks and verification

To comply with legal and regulatory requirements, we may ask you to provide documents or other information to verify your identity, age, address, or payment method ownership. Typical requests include photo ID, proof of address, and payment proofs. Verification may be required before deposits are accepted, before withdrawals are processed, or during ongoing account reviews.

If we request verification documents, you must provide them within a reasonable time. Failure to complete verification may result in account suspension, limitations on withdrawals, or account closure.

Use of your player account

You are responsible for maintaining the confidentiality of your login information. Any activity carried out using your account is your responsibility unless you can show the account was accessed without your knowledge and you notified us promptly.

Accounts are personal and non-transferable. You must not share, sell, or transfer your account, credentials, or any account-related benefits to another person.

Deposits, withdrawals, and account balances

Accepted payment methods may include bank transfer, Maestro, MasterCard, and Visa. Available methods, processing times, minimums, maximums, and fees may vary by location, currency, and regulatory requirements.

Withdrawal requests may be subject to verification checks and a review period. We may require source-of-funds documentation, identity verification, or additional information before approving withdrawals. Reasonable checks are part of our commitment to secure and compliant payments.

If we detect irregularities, suspected fraud, or breaches of these rules, we may freeze transactions, withhold funds temporarily, or refuse payments pending investigation.

Promotions, bonuses, and special offers

While the casino offering is discontinued and no casino bonuses are active, when promotions are available they are subject to specific promotional rules in addition to these site rules. Common conditions may include eligibility restrictions, wagering requirements, time limits, game contribution rules, and maximum conversion or withdrawal caps.

You should always review the specific bonus terms published with each offer. The operator reserves the right to amend, suspend, or withdraw any promotion at any time, and to refuse promotional benefits where abuse or non-compliance is suspected.

Game access, availability, and changes

The platform aims to make games and services available on a consistent basis, but availability may vary by device, location, and regulatory status. Games and features may be added, removed, suspended, or limited at any time for maintenance, regulatory reasons, third-party changes, or technical issues.

No guarantee is made that every game, feature, or payment method will always be available. If a game malfunctions or delivers incorrect content or results, the operator will act to correct the situation reasonably and fairly.

Fair play, prohibited behavior, and acceptable use

You must use the platform lawfully and in good faith. Prohibited behaviors include, but are not limited to:

• Using false, misleading, or stolen information.
• Colluding or attempting to manipulate games, systems, or promotions.
• Using automated tools, bots, or unauthorized software to access or play games.
• Attempting chargeback abuse, fraud, or other deceptive payment practices.
• Allowing another person to use your account, or using another person’s account.

Engaging in prohibited behavior may result in account limitation, confiscation of winnings, forfeiture of any bonus, and account closure.

Operator rights: limits, suspensions, and account closure

Where there are reasonable grounds to believe rules have been breached, verification is incomplete, or misuse has occurred, the operator may:

• Refuse or limit service.
• Suspend or close accounts.
• Withhold or reverse bonuses.
• Freeze, delay, or cancel transactions pending investigation.

Actions will be taken with a view to fairness and compliance with applicable law. The operator will notify you where possible and provide reasons for significant actions, unless doing so would hinder an investigation or breach legal obligations.

Errors, mistakes, and technical issues

Occasional system errors, display mistakes, incorrect balances, or game malfunctions may happen. The operator may correct obvious errors and may refuse to honor bets or transactions based on clear mistakes. Where impacts arise from technical issues, the operator will seek to resolve matters fairly and promptly.

If you experience a problem, contact support and provide relevant details so we can address the issue.

Responsible play and player protection

Gambling should be treated as entertainment. It is not a means to make money. The operator encourages responsible play and provides tools to help manage betting activity, such as deposit limits, session reminders, self-exclusion, and reality checks where available.

If you feel your gambling is becoming a problem, please use the available tools, and seek independent help from local support services. Information about responsible gaming and support links may be found on our site.

Intellectual property and permitted use of content

The site’s design, text, images, trade names, logos, and software belong to the operator or its licensors. You may view and use content for your personal, non-commercial use only. Copying, reproducing, republishing, distributing, or commercially exploiting site content without written permission is prohibited.

Third-party providers and linked services

Some games, payment services, and technical systems are provided by third parties, including, historically, software suppliers such as Pragmatic Play and Red Tiger Gaming. Third-party services are subject to their own availability and operational terms, which may affect the platform’s offerings.

The site may contain links to external websites. The operator is not responsible for the content, accuracy, or practices of linked third-party sites.

Limitation of liability

Except where prohibited by law, the operator is not liable for losses or damages arising from:

• Technical interruptions, server outages, or network failures.
• User error, including incorrect bets or account details.
• Third-party failures or payment provider issues.
• Events beyond reasonable control, including force majeure.
• Use of unsupported devices or software.

The operator’s liability for direct loss is limited to the extent permitted by applicable law and will be proportionate to the circumstances.

No guarantees of uninterrupted service

Services, games, and the website are provided on an “as is” and “as available” basis. The operator does not guarantee uninterrupted, error-free, or consistently available service. Planned maintenance, emergency repairs, and regulatory changes may cause temporary interruptions.

Updates to these rules

We may update these site rules from time to time. The latest version published on the website will apply from the date shown when it is posted, unless stated otherwise. It is your responsibility to review the terms periodically.

Related policies and documents

You may also need to review other site policies that apply to your account and play, including the Privacy Policy, responsible gaming resources, bonus terms, AML/KYC policy, and the Cookie Policy. These documents provide important details about data use, protections, and related operational rules.

Contacting support

If you have questions about these conditions or about your account, contact our support team through live chat where available, or by email at support@spreadexcasino.com. Provide relevant account information and a clear description of your issue so we can assist quickly.

These rules are intended to create clear, fair expectations for use of the Spreadex Casino website, player accounts, and services. Continued use of the platform indicates acceptance of these terms and any future updates posted on the site.